Returns, Refunds & Licence Policy
Effective date: 1 September 2026
1. Scope and B2B status
This policy applies exclusively to the plugin and extension licences purchased through our Shop. Our digital products and related services are supplied strictly business-to-business (B2B). Consumer cancellation rights under consumer protection legislation do not apply to these purchases. These terms sit alongside and are incorporated into our general Terms & Conditions.
2. What you are buying
When you purchase a plugin from us, you are buying a one-off, perpetual, non-exclusive, and non-transferable licence for the specific number of stores or domains in your purchased tier (e.g., single store, 5 stores, or agency/unlimited where offered).
Your purchase includes 12 months of updates and email support from the date of delivery. The software will continue to function perpetually after 12 months; however, further updates and support are not included beyond that initial period unless renewed. You may not redistribute, resell, sublicense, or publish the source code of our products under any circumstances.
3. Prices, VAT and payment
All prices are shown in Pounds Sterling (GBP) and exclude Value Added Tax (VAT). VAT will be added at the prevailing UK rate where applicable.
Payment is taken via a secure pay-by-link issued by our payment provider. We do not process or store any payment card details directly on this website. The licence key and product files are issued only once full payment has cleared.
4. Digital delivery
Upon cleared payment, your licence key, plugin files, and installation instructions will be emailed to the address provided during the order process. Delivery is normally completed within 24 hours during UK business hours.
It is your responsibility to provide a valid and working email address and to check your spam or junk folders if the delivery email is not immediately visible in your inbox.
5. Failed or late delivery
If you have not received your digital delivery within the expected timeframe, please contact us immediately quoting your order reference. If for any reason we are unable to deliver the software and licence key within 5 working days of cleared payment, you have the right to cancel the order and receive a full refund.
6. Right to cancel before delivery
You may cancel your order at any point before the digital files and licence key have been issued. If cancelled prior to delivery, we will process a full refund to your original payment method.
7. Refunds after delivery
Because our products are digital goods that are delivered and accessible immediately upon issue of the licence key, orders are strictly non-refundable once the digital delivery has taken place.
Exceptions are only made where the plugin is materially faulty or cannot be made to work in a documented supported environment (see Section 8), or where we have explicitly agreed to a refund in writing.
8. Faults and compatibility
The supported platform versions (e.g., Shopify, WordPress/WooCommerce) and technical requirements are clearly listed on each product page and must be met by your environment.
If you report a material defect within 30 days of delivery, we will actively attempt to provide a fix or a reasonable workaround. If we cannot resolve a valid defect within 14 days of your report, you may request a full refund, at which point your licence key will be revoked.
Please note that issues resulting from unsupported platform versions, documented third-party theme or plugin conflicts, or any modifications you have made to the provided source code do not constitute a defect and are not eligible for a refund.
9. How to request a refund
If you believe you are eligible for a refund under Section 8, please email us at info@steksolutions.net with your order reference, the email address used for the purchase, and a detailed description of the technical issue. Any approved refunds will be credited back to the original payment method within 10 working days.
10. Licence cancellation and revocation
We reserve the right to immediately cancel and revoke a licence key without refund in cases of material breach, including but not limited to: unauthorized redistribution, sharing keys, activating the plugin on more stores than your purchased tier allows, or initiating a chargeback or payment reversal.
If you wish to legitimately upgrade your licence tier (e.g., from a single store to an agency licence), please contact us to pay the difference.
11. Support scope
Your included 12 months of support covers installation assistance, configuration questions, and bug fixes for the core plugin functionality.
Support does not cover bespoke development, extensive theme customizations, resolving obscure third-party plugin conflicts, or general hosting and server administration. For such requirements, please see our Contact page to enquire about paid bespoke work.
12. Statutory rights and governing law
Nothing in this policy is intended to limit or exclude liability that cannot lawfully be limited. This Returns, Refunds & Licence Policy, like our general Terms & Conditions, is governed by and construed in accordance with the laws of England and Wales.
13. Contact
Legal Entity: STEK SOLUTIONS LTD
Company Number: 17207754
Registered Office: Templefields House, Flat 133 River Way, Harlow, Essex, United Kingdom, CM20 2GP
Email: info@steksolutions.net